​SHIPPING AND RETURN S
Shipping policy
derive favors the Colissimo delivery service so that your product is processed as quickly as possible. Your parcel is delivered against signature to guarantee good reception.
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Have you ordered a lamp from the e-shop? You will be delivered within 7 to 10 days following the validation and payment of your order and this where you want. Well, in fact he will arrive before but all this gibberish is to protect himself "just in case".
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If you are absent, a calling card will be left directly in your mailbox allowing you to choose a new delivery date or to pick up your package. in the post office most suitable for you by following the instructions of the Colissimo service.
You can follow the delivery of your package at any time on www.colissimo.fr with the tracking number transmitted when sending.
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Note that it will be impossible for you to change the place of delivery of an order once it has been validated.
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Once your order has been received:
start by checking the conformity of the order. To do this, go to the allume-moi site with your order number and check the correspondence of the items ordered and received. A mistake? contact us. ​
Are you missing an item from your order? Check your order form a status "Canceled" or "sold out" must be mentioned next to it, We're sorry, the item is no longer in stock and obviously we haven't billed it.
The item you received does not match the order? Oops, don't panic, we'll find a solution together. Contact us on derivebiarritz@gmail.com .
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If you have not received your order, it is abnormal:
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Have your parcel tracking number ready and make an appointment on www.colissimo.fr .
Observe the state of delivery and make sure the delivery location is the one you chose.
See if a transit advice note is in your mailbox, if so, follow the instructions given by the Colissimo service to collect your package.
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Exchanges and refunds
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Your order does not suit you?
No worries, you have 14 days upon receipt to return your purchase.
Contact us on derivebiarritz@gmail.com we will tell you how to do it.
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If the item is in good condition:
The product to be returned must be in its original condition, neither damaged nor broken and this with all the elements that compose it, carefully packaged in its original box (if it is in good condition of transport) otherwise in a cardboard suitable for transport with the necessary items for the item to be protected during transport (kraft, bubble wrap, etc.)
You will be refunded the amount of the item ordered as well as the shipping costs within days of receipt and verification by us of the good condition of the item you returned to us.
The return costs will be borne by the buyer.
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You will not be able to choose a refund method other than the one with which you made the payment at the time of your order. A reimbursement confirmation email will be sent to the email address you provided to us.
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If the item unfortunately arrives damaged or broken contact us as soon as possible and we will do our best to find the most suitable solution.